Stamping Out Fraud – Sabine Keil of Xcaliber Solutions

Sabina Keil, COO of Xcaliber Solutions

Sabina Keil, the COO of Xcaliber Solutions, grew her company’s revenue from $853,000 in 2014 to $8.5 million in 2017, a 896% increase.  

Xcaliber Solutions provides risk management, merchant services, gateway solutions and more.  

In this interview with Eversprint‘s Malcolm Lui, Sabina shares how she and her team accelerated their high value sales by:  

  • Filling the high demand for preventing online purchase fraud.  
  • Building relationships to generate referrals.  
  • Forming strategic partnerships where their systems are directly integrated into their partners.  

Computer generated transcript - Xcaliber Interview (transcribed by Sonix)

Download the "Computer generated transcript - Xcaliber Interview" audio file directly from here. It was automatically transcribed by below:

Malcolm Lui: Welcome to the High Value Sales Show of I'm Malcolm Lui, the Managing Member of Eversprint, and today we're speaking with Sabina Keil, the COO of Xcaliber Solutions, a provider of risk management, merchant services, gateway solutions and more.

Sabina Keil: I thank you for having me Melissa.

Malcolm Lui: Sabina, you grew your company's revenue from $853,000 in 2014 to $8.5 million in 2017, an 896% increase. Before we talk about you grew your company so fast, can you briefly share what your company does beyond my quick intro, and how your company differs from the competition?

Sabina Keil: Absolutely I'd love to. So we're truly unique solution in our space. One of the things that we found over the here is that a lot of people launch in this digital world very our products online. And when they launch products online they don't take into consideration that their accounts might hit with fraud or that they might need to purchase across or banking solutions that are outside of the mainstream banking world. And what Excalibur really provides is that that type of solution and b we provide chargeback resolution management fraud management risk management everything that we can possibly do to protect those net provided within our software solution called expert hackers and I would say that US apart from the competition is that what software is amazing and great and everything. Sometimes it just takes a little bit of a real personal touch to to kind of analyze what's really going on with someone's business that's causing possible fraud. It could be happening in their fulfillment house their inventory. It could be happening in our accounting department it could be happening like a call center. There's so many things that come into play Glenn when you know managing risk online and managing fraud online. And we provide more of a hands on approach. So while the software it gives it the initial data looking into each piece of what's going on at our team analyzing audit and what really you know the head of the.

Malcolm Lui: Right now. You grew your company's revenue quite dramatically. Eight hundred fifty three thousand in 2014 and then after three years you're at eight point five million in 2017. What were the three biggest drivers of your sales growth during this period.

Sabina Keil: Well first I would say there's a need there the need for our solution. There was nothing like it in the market it was homegrown and you know obviously you know the public spoke and said hey this is something that we need to implement before we launch or sell anything on the Internet or have any type of model where to make sure that we're putting the right parameters in place the right team in place. So I think that was driving force number one is that there was a D in the market for something and it wasn't out there

Malcolm Lui: Okay

Sabina Keil: We go back in the second driving force. I think relationship building and referral. And we as a company have never done any marketing. We don't do any advertising. We don't buy these. We have no sales. And I think that is it is you know across any company we actually it to any Internet advertising our entire company group from referral in relationship building and people say hey we love this product you need to talk to this company.

Malcolm Lui: Now have you found out that flow has been sufficient still to drive the growth that you're looking for.

Sabina Keil: I mean I'm a I'm a pretty slow and steady type of person. And I feel you know in my experience over the years companies explode and they grow you know without putting the proper measures in place proper staff in place proper operational procedure in that place and then they grow to the point where they can no longer handle their client base. And I never wanted to be that company. I wanted to be a company that you know Gretchen Yale and you grew organically and I kind of set out to you know it almost happened by accident. Actually I originally started that however so that I could be at home with my writing date. I never in a million years expected it to grow as you know a large company you know with everything that it is today

Malcolm Lui: Right. Okay how about for a third driver. You have a third driver that was a contributor to your growth

Sabina Keil: And I would say the third driver would be our referral partners. So we've aligned ourselves with a lot of companies that online merchants would use the industry like you know CRM tool and so my house is call center and create anything goes solid partner based around us where you know people would use those solutions and those solutions integrate directly into our solution. And I think that was a driving force of cloud

Malcolm Lui: And testing now. Now earlier you said your solutions was homegrown. So it's it's not a off the shelf package of software that you put together and you made work together. This is a solution that you created on your own right.

Sabina Keil: Correct. So originally our whole solution started with a pivot table on my computer. And you know I and of course the pivot table and not having an automated whole you know everything. Right. So there's only so many clients you take on. So we decided to create the first. Basically what we call version of expert pretax and the basic version of X protect initially all it did was process chargeback. So it would if a chargeback or a customer complaint came in our system would auto respond to that complaint and it was really just barebones. And you know we've had you know so many add ons and versions where we can score and rate transactions and customers buying from people online. And you know we're providing services. What we are ordering right where a customer is calling their bank. We can respond to the bank in real time so that they have enough information to avoid a chargeback altogether. So it's really just grow from you know just the basic solution to you know a full enterprise level where we have you know a white label program where several banks are white labeling our system now and you know and yeah. So it's just really all grew from a pivot table on my desktop.

Malcolm Lui: No. And I find it shocking to believe that you could have a business from a pivot table. What was in your pivot to table way back then

Sabina Keil: It really just had you know literally the clients chargeback information the representation. And you know and then it would auto generate you know a word doc to respond to that charge rack that that and it was just bare bones basic and I would take all the customers that they were running and manually look at them and you know I ended up hiring one assistant at the time who is now our director of operations and we you know we we just really just you know gave that template to our developers and then develop our site. Yeah we can automate this piece. And then I said What if I take it a step further and you also make you do this and then and provide this reporting and you know on each year and we're adding. More features at.

Malcolm Lui: Okay. How long ago was it when your business started with a pivot table

Sabina Keil: We're eight or nine years old

Malcolm Lui: Ok so wow. Way back then. That's how people did these charge backs

Sabina Keil: Yeah. And there was nothing automated and nothing like what we do on the market. And even today I talked to really large enterprise level companies that are mainstream and they do their own chargeback on paper and how and when we show them our system and the fact that they can be auto responded to and they can replace an entire department at a fraction of the cost. And if you don't have a no brainer.

Malcolm Lui: Right now. Can you explain a bit how a company handles a chargeback now charge back is like I see a charge on my credit card I go in now. This isn't mine and I complain to my credit card company and then they they give me a credit right away and then they investigate it and then ultimately they decide if they will just charge it back to the vendors. I write

Sabina Keil: Correct. So what they do is that at that point a notification goes out to the vendor whoever the charge is from and that vendor now has 30 days to respond to your claim and they can do that in a number of different ways select day identify that type of thing. Well then we'll try to provide information then you didn't buy it. Here's a screenshot of what you bought. Here's a screenshot of the address. Here's your screen. How if you agree to the terms and conditions. Here's it being delivered to your house your IP address information. So what we do is we're trying to compile and provide as much information as possible to win that charge back on our client's behalf.

Malcolm Lui: Okay got it. So you're the. So you're communicating between your client and the credit card company and pulling in all the information from their databases and other sources to present the case that the charge was valid.

Sabina Keil: Correct. And then you know in some cases it's not always you know that black and white. Sometimes somebody is being charged from us and suddenly they decide they don't like the product anymore and maybe a subscription recurring model and suddenly like any anymore so we can argue that OK. You didn't notice you were paying for this. Right here and now suddenly you're charging back hundreds of sometimes thousands of dollars worth of product.

Malcolm Lui: Right OK. And you're saying it today. There are enterprise level companies that are handling these chargeback manually still

Sabina Keil: Right. So what many companies do such as some of the ones we're talking to you today as you know they just go into the processor the processor will provide you with a portal and they go in there and they pull down the chargeback then they put you get paperwork and you know and submit and upload all those documents and they you know in a lot of cases have a team of people internally that sit there and do that

Malcolm Lui: Right.

Sabina Keil: And

Malcolm Lui: Ok.

Sabina Keil: I'm know significantly you know large companies or you would think you know this is a problem but they're getting these hard facts and they're sitting there responding to them one by one uploading papers to the passengers portal

Malcolm Lui: Wow. Painful

Sabina Keil: Yes. And so you know our solution with those documents together within a matter of seconds. And you know send it off to the processor on their behalf.

Malcolm Lui: Right now. How big a company or how small company would your solution be perfect for

Sabina Keil: We I mean we have companies of all sizes. We have you know some magazine subscription companies and smaller I.T. firms that use us. And you know they might get maybe three or a chargeback a month and they're not you know they're probably not the ideal candidate versus number. We would love to help them out and work with them.

Malcolm Lui: Okay.

Sabina Keil: And we have clients. They get thousands of charts back online where you know they're they're large scale and they ship you know all over the country and they need something automated immediately.

Malcolm Lui: Right okay now. Now the companies that that the smaller ones that only three or four charge backs per month. That sounds to me that they'd probably pay you did they pay you on like a per process charge back. Is that how your model works

Sabina Keil: Yes. So we worked we were charged them. You know just when we respond

Malcolm Lui: Ok.

Sabina Keil: And we also have our Friday services and alert services. So we would charge though that they come in. So if we were able to kind of prevent a chargeback from happening then we would essentially charge them for that service as well.

Malcolm Lui: Right. Right. OK. So. So you don't really work so much on a flat fee basis right. So a company that has a thousand charge backs a month you would they would pay more than when it only has three or four month

Sabina Keil: Correct. So know we don't have any to have a flat fee based racing program.

Malcolm Lui: Right. OK.

Sabina Keil: So

Malcolm Lui: Makes sense

Sabina Keil: It would be per hour per fraud scrub you know and then add additional fraud scrubs your features as they go

Malcolm Lui: Ok. So can you share like

Sabina Keil: Depending

Malcolm Lui: What

Sabina Keil: On what they need. So faces charges like

Malcolm Lui: No. Go ahead. You're about to say something depending on what they need. And then I interrupted you

Sabina Keil: It just on you know what they need and even know if they see something. If we find something our team might. OK look you know if you add this and go through some more parameters to that and that would also increase their fees.

Malcolm Lui: Okay to be my repeating what you just said. I kind of lost a little bit.

Sabina Keil: Oh sorry about that. So what I'm saying is is that you know we might audit the account and recommend that they add additional fraud services or change what they're currently using within our system to kind of customize it more to what's going on with their business

Malcolm Lui: Right okay. Can you describe again the different add ons at the. I know that you have a process to help people deal with charge backs that come back to them. So what other add ons do you have now.

Sabina Keil: So we have represent and process. We have the alert where we're directly integrated into issuing banks so we're able to refund a transaction before it becomes a charge track. We also have a system we call order in site where it allows us to represent a chargeback when someone's calling the bank and give them possibly and hopefully give them enough information to cancel the charge back out. And all those is in protection of the merchant count. We also have our ten point scrub they can point scrub can tell somebody something along the lines of geolocation is this customer in Florida shipping to Texas. But their billing addresses in Iowa. That might be a red flag

Malcolm Lui: Okay.

Sabina Keil: Is discussed and has this customer bought. If somebody saying you know for example skin care cosmetics online you know how many of those have they bought you know are they they frequently charge back. So we know frequent chargeback offenders lost or stolen cards. So that's another feature of something we could scrub out

Malcolm Lui: Very cool. Yeah. This is you know there are some times and I think I know your services come in after the charge or as they are doing the transaction

Sabina Keil: And they're doing the transaction. So

Malcolm Lui: Right

Sabina Keil: We actually were on their shopping cart

Malcolm Lui: Okay. Yeah. Sometimes I find those services are utterly frustrating at times right. I mean I see myself as a legitimate purchaser of something. And then for whatever reason their system isn't allow me to complete the transaction. You know I guess you would call that a false positive I suppose

Sabina Keil: And possibly you know a million different things can happen in our system we can review and plan transactions so let's say you came to one of our client sites and you were borderline

Malcolm Lui: Okay.

Sabina Keil: We're not sure why you didn't go through. So at that point our client has the ability to call you back and see if you're still interested in the product or you know maybe use a different card or find out why you didn't go through

Malcolm Lui: Right. Right. Okay. Yeah. I suppose I mean I counter these things. It doesn't go through and I've learned that one you don't want to run me try again and again because then I found the case where my credit card would put a hold on my account because I thinking why supplies this guy trying to run the same transaction through so many times.

Sabina Keil: Exactly. Yes. Yes we

Malcolm Lui: Okay

Sabina Keil: Get that a lot

Malcolm Lui: All right. Now e you said that you were able to build your business through referrals and word of mouth. Can you talk a little bit about that

Sabina Keil: Yes. So you know we we started to take on you know clients that were in the e-commerce space that are well-known products and they would then tell others about it and refer business to us. And we also partnered with allow a lot of people that like I say other businesses that do a lot of work in the e-commerce space. So like I said fulfillment house of call centers web developing and those businesses would say hey you need a fraud solution to sit on top of your car and we recommend you talk to these guys. So we're like we're a preferred partner for a company called their foreplay and verify you know Will if somebody calls into them and needs a service like ours they'll refer the customer. You know and we will you know we'll be able to contact them about our services and we have that kind of partnership with a lot of different companies in the e-commerce space.

Malcolm Lui: Very cool now. Is there a limit to how much how big a company you can service the guy. I'm sure Amazon has their own fraud services in-house. Would you go to hand of somewhat someone as big as at.

Sabina Keil: I we would because like I said our systems automated and so it's all a matter of you know them sending us the transaction data and then representing the transactions. So yeah if you know somebody at Amazon that would be a great referral Malcolm

Malcolm Lui: Sure I'll keep that in mind. That would be huge. I imagine I would be a very big customer for you

Sabina Keil: It would be amazing and you would be my best friend

Malcolm Lui: Forever.

Sabina Keil: And ever. You

Malcolm Lui: Yeah.

Sabina Keil: Look and you can be

Malcolm Lui: Oh done. I'm going to get that candy now. Now I imagine the same concerns that a client might have for you about sharing that information. How do you address that

Sabina Keil: Sharing what type of information

Malcolm Lui: The information you need to present the case that this chargeback was incorrect and it was a valid transaction. I mean you have the shared yet shared the details of the transaction the customer details what they bought when they bought and so on

Sabina Keil: Yeah. So we haven't run into an issue where somebody has wanted to share that but because when they're contacting us and signing up for our service you know they're signing up for just that and we can't properly represent them if we don't have access to that data.

Malcolm Lui: Right.

Sabina Keil: We provide secure servers where the guard is housed with publications. Once it's after a certain period of time it's erased from our system. So you know somebody can only charge over a certain period of time for once that's gone or it's gone. You know one time in the past we no longer think back at

Malcolm Lui: Right. Right. Okay got it. So I take it there must be some industries that will that could just because of the regulatory side of things can ever be worked with. You're right I mean the health insurance for example

Sabina Keil: All. Well they could because while health insurance has you know they have a compliance rules. We have PCI compliance work rules which are know payment card industry rules where we also truncate all the information. And I am not sure of a lot of health insurance companies though that have a chargeback issue. Usually you either went to the doctors or so you know it's kind of a black and white thing.

Malcolm Lui: True.

Sabina Keil: We've

Malcolm Lui: True

Sabina Keil: Recently actually come across companies that are are in the food delivery service that have had a chargeback issue or people say they didn't get their food in time or it was cold or you know whatever the reason might be that pretty right now

Malcolm Lui: Right. OK. Now you mentioned before about your referral partners do you proactively seek them out or do they find you

Sabina Keil: We somehow found us and some we proactively said hey we like what you do. Let's see if there's a fit. We we just talked to one this morning that we've we've had our eye on for a long time. And then one of our clients mentioned it again lastly is that hey we really like these guys and they have a really cool analytic tool and so we we got on a call this morning for quite some time and worked out how we're going to partner back and forth and you know create a link between our two systems where somebody signing up for their service could also add on our and vice versa or somebody signing up for armed service at their.

Malcolm Lui: Right. OK. Can you share with me your plans for 2019.

Sabina Keil: So 2019 it's gonna be an interesting year. We have a lot of irons in the fire and you know a lot of a lot of things and some you know big pending new clients coming onboard. We plan to grow again. We are launching we know a better structure more more in our level in our organization. We didn't really need before and you know and I think I think it's going to be a big year. You know there's a lot of bank regulations coming down the pipe. You know we have been helping our clients through. And I think as long as we stay the authority in the industry and you know always stay ahead of the game we're going to continue to continue to do what we've been doing.

Malcolm Lui: Ok. Can you give an example of how the bank regulations are impacting your clients and or your business and how you're helping both parties work through it.

Sabina Keil: Absolutely. That's a great question. You know the card brands you know Visa MasterCard they've been they've been really heavy regulating a lot of the e-commerce and online space and there is a lot of regulatory things that are coming down the pike. You know they want to make sure that you're not doing any kind of false advertising. You know that there's there's a lot of people that are using networks and they don't really know how their product is being advertised. So they may themselves may have a completely legitimate company and you know selling great products online. And you know their advertising source may you know mis communicate what it does and you know and all those things they cause regulatory problems. So MasterCard is setting a set of regulations for e-commerce Internet merchants and then whether it will be released in April. And you know it's going to be great. It's going to be really bad for some. But I think that the people that are doing the right thing and following the right regulations are going to make it out of it on top. How are we helping with that. We are assisting our client in place things now that will help them prepare for the new MasterCard regulation things such as notifications that are going to be going out to your customer when they buy with you know the terms and conditions of what they purchased and giving them the ability to cancel if they don't want it. That's been a big thing a lot of customers complain that have balked but I don't know where to call or what to do to cancel it. And so we're going to make that profit easy and help our clients streamline that and make sure that they have the templates for what they need to be sending to a customer to make sure that their product and what the person buy is clear concise and that they have the ability to cancel in multiple different ways.

Malcolm Lui: Right. Okay. What are your 2019 plans in terms of marketing and sales

Sabina Keil: So we plan on doing no marketing and no sales at all. In 2019 just like we've done in the past nine years.

Malcolm Lui: Okay

Sabina Keil: I guess that sounds that sounds funny hilarious because our companies are looking at our marketing budget but I think we have not had luck at shows although our clients will go to e-commerce shows and refer business back to us. So investing any kind of money to me in marketing is honestly a waste of time. I think our biggest you know push for any kind of marketing would be to build stronger relationships with our referral partners.

Malcolm Lui: Ok now do you feel as if you have relationships with all of the referral partners that are out there that are meaningful to your business or is this to a large number out there that you would like to connect with

Sabina Keil: That is probably so many that we haven't even scratched the surface. I mean we're our company is nine years old. We're you know in our infancy state. We haven't even scratched the surface of the potential of what our software can now of what's out there. You know all the e-commerce businesses that are out there that know how the channel truly use service like the

Malcolm Lui: Right. For sure. So how many referral partners do you have right now.

Sabina Keil: We currently have. I would say anywhere from seven to 10 really large referral partners. And then we have some smaller bank referral partners probably anywhere from you know under no 10 to 15 of those.

Malcolm Lui: Ok. Are you able to share the names of those as I have an idea of what your referral partners are like

Sabina Keil: I mean most of them like I said are fulfillment House's call center you know CRM solutions you know like a sales force enterprise level CRM solutions things that people would use to manage their business and fusion soft places like that would be great for our partners

Malcolm Lui: Right. So infusion SOF consultants for example would be a great partner right. And all the people who do sales force work. Right. The consultants out there for Salesforce to be a good partner

Sabina Keil: Correct.

Malcolm Lui: Right. Okay I got it

Sabina Keil: And B right. And so those are people that people are setting up those CRM to obviously launch a business of some sort. And you know we would be the natural solution for that

Malcolm Lui: Right. And how did the smaller bank partners. Can you share some names of those and how they fit into that referral side of things.

Sabina Keil: On our smaller bank side. The banks usually see a lot of fraudulent transactions and things come through.

Malcolm Lui: No they

Sabina Keil: And

Malcolm Lui: Need

Sabina Keil: So

Malcolm Lui: The banks

Sabina Keil: Sometimes

Malcolm Lui: That issue

Sabina Keil: If they're going

Malcolm Lui: Their own

Sabina Keil: To

Malcolm Lui: Cards right. The issue Visa or MasterCard and they're themselves.

Sabina Keil: Know these will be the acquiring banks that issue margin accounts to people

Malcolm Lui: Okay

Sabina Keil: And they want to protect themselves. So they may have a customer they want to give a merchant account to but they think you know maybe too high risk. So they want a way to monitor that customer they to be on some system where they can see what they're doing then

Malcolm Lui: Right.

Sabina Keil: You know they they won't be. But you have to use that system.

Malcolm Lui: Right. Okay. That's that's a huge market right. I'm talking thousands of potential bank partners here

Sabina Keil: Yeah.

Malcolm Lui: So

Sabina Keil: I mean that's one of our things we're making a big push for this year to is where we've been we've already started to work with several of those types of bank partners and we're looking to launch into more

Malcolm Lui: Yeah now smaller is pretty pretty relative. What's more to you might be a huge to me. How do you find a smaller bank partner

Sabina Keil: I've got to stop a relative because some of the bank partners we work with they make to me. Like you said seem small because they're sending us maybe you know 5 10 clients a month. We have you know a larger bank partner that boarding you know a hundred clients a month with the

Malcolm Lui: Right.

Sabina Keil: So you know they may they may seem small on the outskirts but they do a lot of business

Malcolm Lui: Right

Sabina Keil: And then we have like some of our bank partners that's extremely large you know there you no more type of an employee bank and yet they only or maybe two or three accounts with us somewhat.

Malcolm Lui: Can you share with me your biggest challenges or 2019

Sabina Keil: I would say our biggest challenges are going to be making sure that our clients are up to date on the new upcoming MasterCard regulations make sure that you know their businesses aren't affected by it. And you know I think that's going to be one of our main main pushes and biggest challenges.

Malcolm Lui: Ok and what do you need to do to make sure you update is just a matter of working with MasterCard and talking to them and seeing what their changes are yet involve other people in the loop here.

Sabina Keil: I think it would be it's going to be a matter of it's going to be a probably a two prong attack. One obviously staying in the loop on what the actual MasterCard regulations are going to be and then being able to articulate those and communicate those well to our clients and you know hope that were influential enough with them to set them on the right track. All right guys like you know I'm saying we're old school guys who you know are set in their ways and we're hoping that we can you know show them that things are changing

Malcolm Lui: Right now. How is MasterCard going to verify that you're complying with their new regulations

Sabina Keil: So they're MasterCard has begun working with the processors that are issuing the credit card accounts to these companies and putting in place regulations and things that are going to affect their processing if they don't comply

Malcolm Lui: Right. But I heard maybe I heard misheard you but I thought part of the requirements involves how they are using their advertising as well. Did I miss hear you about that

Sabina Keil: Yet. So what's causing the majority of what MasterCard is you know getting pushed back on is the way that these companies are advertising online is causing a lot of customer complaints. And it's also causing a large number of charge bets.

Malcolm Lui: Okay

Sabina Keil: And what's happening is a lot of our companies are hiring outside advertising agencies ACL companies marketing firms and you know these marketing firms are not properly advertising their product.

Malcolm Lui: Right. Okay. But you know MasterCard is going to tell them to don't do it this way causes more charge backs. But how is Messick are going to verify that the issuing companies here

Sabina Keil: So what MasterCard's requiring right now is that anyone selling products online send adequate notification to the customer buying either via email or text explaining that they've made a purchase. How much that purchase is going to be and giving them a clear button or option to be able to cancel that transaction

Malcolm Lui: Right. OK got it. And

Sabina Keil: If they don't comply and they don't put these practices in place then MasterCard could potentially ask the bank to turn off their ability to take credit cards

Malcolm Lui: Right and MasterCard we get an inkling that that that business is not doing it by just simply by the level of chargeback an entity can take a closer look and say yeah they're not complying hence

Sabina Keil: Yeah

Malcolm Lui: Let's switch

Sabina Keil: Exactly.

Malcolm Lui: Them off. Right.

Sabina Keil: Yeah.

Malcolm Lui: I got it. Now three ask questions for you. What is your ideal billboard message along a fast moving freeway where people only have six seconds to see a billboard before they drive by it.

Sabina Keil: Wow. You know I. That's kind of a hard one. Yeah. Yeah. Six seconds. I know I'm not a fan of billboards I usually don't look at them but I would say if I had to put a message up there would probably be something along the lines of has your credit card information been stolen

Malcolm Lui: Right. And one out of seven people will have to say yes to that I think it's quite a large number

Sabina Keil: Or they'll be like Wait a minute. Not sure

Malcolm Lui: Yeah. Let me check in that. That to ask questions for you. I know you talked about this before but maybe you can give a recap. Who are your ideal clients and what's the best way for them to contact you and your team.

Sabina Keil: And I would say our ideal clients are anyone who is looking to launch a product online Or already is running a product online. You know they're going to need our services and they're going to need to put some sort of fraud parameters in place. And they want somebody to work with. It's going to be able to keep them on top of all these new changing regulations for the Internet industry.

Malcolm Lui: All right. Drastic in the best way for them to contact you

Sabina Keil: Best way for them to contact me is to call a 9 4 9 three hundred fourteen forty.

Malcolm Lui: Ok. Awesome. And if you want to go to your website like to share your Web site domain address.

Sabina Keil: Here It is w w w dot Excalibur SCA l i b r dash solutions dot com

Malcolm Lui: All right. Fantastic. Thanks for joining us today Sabina in sharing how you accelerated your company's high value sales

Sabina Keil: That's. Thanks for having me. Malcolm.

Malcolm Lui: We've been speaking with Sabina, the COO of Xcaliber Solutions, about her company's rapid growth. For interviews with other fast growing, high value sales companies, or to learn how we can accelerate your firm's high value sales through automation, visit

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